What is Supportive Care?

Supportive Care provides a strong support for patients with a serious illness or condition.  It is not the same as hospice care, and can be used in addition to ongoing medical care. Comfort-directed services are focused to help your patients manage the symptoms and stresses of serious condition or life-threatening illness. Supportive Care can assist with the following:

  • Symptom management, such as pain, fatigue, constipation, weight loss, weakness, shortness of breath and difficulty sleeping, as well as mental or emotional symptoms such as confusion, depression and anxiety;
  • Improvement of your patient’s comfort and sense of well-being;
  • Integration of your patient’s values, beliefs, and spiritual practices into treatment choices;
  • Coordination of treatments, medications and communication among all health care providers;
  • When appropriate, Advance Care Planning to help make informed preparations. Disease progression and treatment can be unpredictable. Our team offers assistance to patients, and their families, when they seek more information regarding end-of-life resources, and provides assistance in finding and coordinating care with community services.

If you or your loved one has advanced cancer, congestive heart failure, or COPD, you don’t have to face it alone. Our Supportive Care team is available to provide extra services in addition to your usual medical care. Other considerations include:

  • Is it difficult to leave your home?
  • You live at home, in a care home, or are receiving ICF level of care in a long-term care facility.
  • Your desire to work with the Supportive Care team to have care managed in the home, as much as possible.

Supportive Care Services

Our Supportive Care services are medically-focused, and act as an extension of other primary and specialty care. Our team of board-certified physicians are knowledgeable in the area of palliative medicine, Supportive Care and hospice. Together, they lead an expert interdisciplinary team of advanced practice professionals, nurses, social workers, chaplains, and aides who specialize in caring for people facing a serious illness or condition.

  • Bristol Supportive Care team is available 24/7 to answer questions and triage services
  • Our nurse accompanies their patients to specialist appointments
  • Every patient is seen by our Supportive Care Medical Director
  • Our multi-cultural Community Liaisons help to provide information to patients and families.

Our team is actively involved in each patient’s plan of care in order to achieve the best outcome.

How Long Can a Patient Receive Supportive Care?

Supportive Care services are available for a maximum of 90 days per 12-month period.

Who Qualifies for HMSA Supportive Care?

  • PPP and HMO members with primary coverage
  • Fed Plan 87
  • Akamai Advantage
  • HMSA Quest Integration

Eligible Diagnoses and Conditions:

  • Advanced cancer (stage 3 or 4)
  • Heart disease:
    • NYHA Class IV, or;
    • NYHA Class III and one or more hospitalizations or two or more emergency room visits in the previous 12 months.
  • Chronic obstructive pulmonary disease (COPD); must meet one of the following criteria:
    • Disabling dyspnea at rest.
    • Meets criteria for persistent oxygen in the home due to COPD.
    • One or more hospitalizations or two or more emergency room visits, in the previous 12 months.
  • Other severe advanced disease may be considered, with prior approval.
  • End-Stage Liver Disease.
 To learn more, contact us or call 808-536-8012.